John G. Pfost

precision business & technical communication

Work Samples

Note: Due to the sensitive and confidential nature of many of my projects, I am not able to provide samples or the samples include only the front matter and contents.
 

Technical Manuals and User’s Guides

HealthPro Solutions
User’s Guide & Reference Manual

HealthPro Solutions was a leading provider of medical practice management software. I developed the content for their first user guide and reference manual. The product was then based on the MS DOS operating system.
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VERITAS Software
Replication Exec, srTool Reference Guide

VERITAS had a very complex and efficient command-line interface tool that automated and expedited many of the functions of its Replication Exec software. This comprehensive guide was developed as the tool’s popularity grew amongst the product users.
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Symantec Corporation
Backup Exec, Continuous Protection Server, Administrator’s Guide

This was the first product release of Backup Exec Continuous Protection Server following the merger of VERITAS Software and Symantec Corporation.
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Business Communications

Cypress Ridge Owner’s Association
Bylaws of the Cypress Ridge Owner’s Association

I was contracted by the Cypress Ridge Owner’s Association to convert their Bylaws and Articles of Incorporation from WordPerfect 6.0 (a classic) to Microsoft Word with current branding.
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DigaL!FE
DigaL!FE Business Prospectus

I worked with this client diligently to prepare credible and practical business plans for their business launch, operations, and financing.
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DigaL!FE
DigaL!FE Product Management Plan

I worked with this client diligently to prepare credible and practical business plans for their business launch, operations, and financing.
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Technical Notes, Guidelines, and White Papers

Understanding and Calculating Local Gravity Corrections

This draft TechNote was developed for a suite of digital pressure devices in response to customer needs for greater clarity of the topic.
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Inches of Water as a Pressure Unit

This draft TechNote was developed for a suite of digital pressure devices in response to customer needs for greater clarity of the subject.
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Guidelines for Organizing Your Family Photographs

These guidelines were developed to assist this client’s customers to prepare for upcoming services. They were later modified and added to their Operations Manual as standard procedures for training purposes.
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Benefits of Continuous Data Protection

This white paper was developed to address recurring requests for information concerning the product and its functionality.
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Redefining Exchange Server Data Protection with Symantec Backup Exec™ 11d for Windows® Servers Agent for Microsoft® Exchange Server

This was one of 30 white papers that I developed or updated for a product release. Following the content development, it was properly styled and branded by marketing communications (MarCom).
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Technical Illustrations

Business Planning Model

This concept plan drove the development for a suite of business plans that allowed the client to stay focused on their planning goals and objectives.
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SLO STC Web 2.0 Concept Map

During the 2007-2008 business season, SLO STC sponsored a series of Web 2.0 presentations. This concept map was prepared to show the interrelatedness of these technologies.
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Continuous Protection Server Concept Map

This concept map and a relatively simple step-by-step description conveyed the merging of otherwise complex product features and functionality.
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Work Flow Concept Map

This multi-page work flow concept map allowed the client to accurately estimate the work flow processes and resource requirements. This information was then added to their Business Plans and Operations Manual.
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Product Flow Concept Map

One of the benefits of graphics is distilling complex information into easily digestible and understandable concepts. This concept map resolved a good deal of confusion concerning the product flows and allowed the client to better cost the product portfolio.
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Orange County Health & Wellness Expo Flyer

Although I am not a graphic or page-layout artist, from time to time I am called on to provide focused content for marketing collateral as shown in this sample.
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Society for Technical Communication, San Luis Obispo Chapter
Flyer

This simple, one-page flyer reduced monthly meetings by 15-20 minutes by allowing guests a take-away description of the organization.
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Information Architecture

Society for Technical Communication, San Luis Obispo Chapter
Marketing Infrastructure Assessment & Web Site Concept Plan

SLO STC is updating its Web site and other marketing materials to reflect current themes and technologies. As a predecessor to the project, I drafted this document to assess our audience, competitors (peers), and comparable offerings. This project is still in development.
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Instructional Design

Introduction to Continuous Protection Server

Based on my experience with end-user and internal documents, I worked with the education group to develop training materials. My participation was largely content review, editing and ensuring the accuracy and emphasis of the topics.
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